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FAQ

Where's The Cupcake Bar?

We are a made-to-order bakery that makes classic and drink-inspired cupcakes. We deliver our cupcakes directly to our customers. You can also visit our two retail outlets.

Can I try a single cupcake?

Yes, a rotating selection of our cupcakes are available daily at Coffee and Crepes at Crossroads Plaza in Cary, NC, and Tin Roof Teas at Cameron Village in Raleigh, NC. Selection and availability will vary. Follow us on Facebook or Twitter for flavor updates.

Can I order a mixed dozen?

We sell our cupcakes by the dozen (standard size) and two dozen (mini size) in a single flavor and cannot mix dozens. If you would like a variety of cupcakes, you can purchase them individually at Coffee and Crepes at Crossroads Plaza in Cary, NC, and Tin Roof Teas at Cameron Village in Raleigh, NC.

Can I pick up my cupcakes?

Yes. Pre-paid cupcakes can be picked up at our two retail outlets.

Why do you need two days to make my order?

We make all cupcakes to order and deliver them fresh. We need a couple of days to work your order into our busy schedule.

How do I order?

You can place your order online. Or call us at 919-816-2905 or email info@acupcakebar.com.

Do you have a minimum order?

Yes. Our minimum is one dozen standard size or two dozen mini size of one flavor combination.

Do you have a maximum order?

Not yet. Ask us and we will do our best to make your order.

I have placed my order and paid. Can I cancel it or reduce the number of cupcakes?

The Cupcake Bar can offer a store credit for canceled or reduced orders if we are notified at least 48 hours prior to the delivery time. We cannot accept cancellations or reduced orders within 48 hours of the delivery time. We send a written notice of credit to the customer.

I have a credit notice or gift certificate. How do I redeem it?

Your credit notice or gift certificate has a number assigned to it. Call or email us with your credit notice or gift certificate number before you place your order to request the credit be applied to your order. Orders paid through the online ordering system are not eligible for credit.

Do you charge for delivery?

Yes, see our delivery page for more information.

What sizes do your cupcakes come in?

Our cupcakes are available in standard and mini sizes. Standard size cupcakes are sold by the dozen and minis are sold by the two dozen. Go to our menu for instructions on ordering mini cupcakes.

Do you do weddings?

Yes. Contact us to discuss your event. We do not set up or display cupcakes.

Do you have gift certificates?

Yes. Contact us o purchase gift certificates.

Can I send cupcakes as a gift?

Our cupcakes are perfect for any occasion and are attractively packaged in white bakery boxes wrapped with a festive orange ribbon. Every order includes a flavor card with details about the cupcakes. Brief messages can be accommodated, just tell us in the Special Request section of your order.

How are your cupcakes decorated? Can I make a special request for my event?

You can view standard decorations for our cupcakes on our Menu. You can also see a variety of special event decorations on flickr. Contact us about special decorations before placing your order. We hand-make unique toppers out of tinted, rolled fondant or out of white and dark chocolates. Prices vary depending on quantity and complexity of the design.

I have allergies, am a vegan, and don't eat gluten. Is there a cupcake for me?

Contact us with your special request and we will do our best. We can't accommodate nut-free allergies. Most of our chocolate cupcakes are egg-free.

How should I store my cupcakes?

Cupcakes are most delicious kept in a cool, dark place and eaten the day of delivery, but may be wrapped in plastic or transferred to airtight container and stored in the refrigerator overnight. Allow to return to room temperature before serving. Unless you like cold cupcakes. Then go ahead and eat them right out of the fridge.

Can you leave my cupcake order on the porch?

Because we make our cupcakes fresh using all butter and fresh ingredients, deliveries must by received in person.

Do you ship cupcakes?

No, we deliver in the Triangle, NC region only. Visit our delivery page to find out if we deliver in your area.

What about my child's school birthday party?

Our commercial kitchen is state inspected. Our cupcakes. Our cupcake are delivered with a list of ingredients and allergen information making them suitable for school functions.

What flavors do you recommend?

Anna's favorite is the Mexican Chocolate. Katie's favorite is Vanilla-Orange (like a Creamsicle!).